During use of the GHOST Vapes website (www.ghostvapes.com or any other website operated by GHOST, (including any versions optimized for viewing on a wireless or tablet device); hereafter “the Website”) and the GHOST Vapes app (“the App”), or by email communication, you (“You” or “the User”) may provide to GHOST Vapes (“Ghost” or “we” or “us”) personal information. It is important that you are aware how we may use this information.
INFORMATION WE COLLECT ABOUT YOU
We collect two basic types of information from you in conjunction with your use of the Website and the App, personal information and non-personal information. Personal information is information that you supply to us, as described more fully below, i.e., when you use the Website and/or the App, order a product, complete a survey, register on the Website or the App, upload content, participate in a community, or provide your e-mail address. Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Website, the App and the Internet.
As a general matter, you can browse the App and/or the Website without submitting your personal information to us. However, there are a number of circumstances in which you may supply us or our agents with your personal information. The following lists the most common ways in which we may collect your personal information.
- Registration for an account on the App or the Website
- Making a purchase on the Website
- Profile information that You provide for Your user profile
- Uploading or submitting content to the App and/or the Website
- Submitting an application to work at Ghost
- Participation in surveys
- Participation in our affiliate and referral programs
- Registration to receive alerts or other information via email, text or instant message from Ghost
- Request for sales calls, customer service, support requests or other assistance
- App or Website related communications, e.g. account verification; technical notification
- Submission of content or other data and information on any part of the App or Website that permits it
- Any other place on the App or Website where you knowingly volunteer personal information
In addition, when you interact with the App and the Website, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our App and/or Website (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:
- Non-identifiable demographic data such as age, gender, and five-digit zip code/post code as part of collecting personal information
- Device information about your computer, browser, mobile device, or other device that you use to access the App and Website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
- Analytics and usage information about your use of the App and/or Website.
- Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring addresses.
- Other non-personally identifiable information regarding your use of the Website and/or App.
Collection of Your Source IP Address/Location Information
We may collect and store location information about you on the App and/or Website and associated with your account that you volunteer on the App and/or Website or enable through the App and/or Website or your device. We will not collect any location information that you do not volunteer or enable. We will delete any location information that you request is deleted. We do collect and store your device’s source IP address which may disclose the location of your device at the time you access the App and/or Website.
Collection of Third-Party Personal Information Through Refer-A-Friend Feature
We may from time to time, conduct a referral service to enable you to introduce people you know to our products. If you choose to use the referral application, a unique, one-time use referral URL will be generated and upon completion of a successful transaction, a commission will be generated for the referrer and and a discount for the referee. We do not store any third party personal information related to the referral and the new account is established as a standard GHOST customer record. Should you have any questions related to this process, please contact [email protected]
Like many apps and websites, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions.
What type of cookies do we use?
We use both “session” cookies and “persistent” cookies. We do not use flash cookies, web storage, web beacons or other technology that tracks your browsing history across multiple websites or apps.
“Session cookies”: A cookie which is allocated to your device for the duration of the visit or use of the application, which is then automatically deleted once you close your browser.
“Persistent cookies”: A cookie which is stored on the your device with an expiration data or until it is deleted and can be recognised by applications when you open your browser again or subsequently browse the internet.
• To remind us who you are and to find your account information in our database when you access a service so you do not need to log in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is created when you register for a service
• To determine the browser the visitor uses so the App and/or Website can be designed to work properly with the most common versions of different browsers
What specific cookies do we use?
We may partner with third-party advertising companies to better provide advertisements about our goods and services that may be of interest to you.
Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple, Android or Windows devices, see:
Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our App and/or Website or on other apps and websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms.
HOW DO WE USE YOUR INFORMATION?
We use the information and personal data provided by you to help us personalize and continually improve your experience on the App and/or Website. We may use your Personal and Non-Personal Information in the following ways:
- To facilitate your purchase of our products
- To upload your content to our App and/or Website as you request
- To permit you to update, edit, and manage your content or orders on our App and/or Website
- To communicate with you about your account or transactions with us (including service related announcements) and send you information about features and enhancements on our App and/or Website
- To communicate with you about changes to our policies
- To personalize content and experiences on our App and/or Website, including providing you reports, recommendations and feedback based on your preferences
- To disclose anonymized Personal Information to disclose statistics and analytics and other details regarding the use of our App and/or Website.
- To optimize or improve our products, services and operations
- To provide and optimize our levels of customer service
- To automatically update the App on your device
- To detect, investigate, and prevent activities that may violate our policies or be illegal
- To perform statistical, demographic, and marketing analyses of users of the App and/or Website
Use of Your Location Information
Specifically, we use your location information to:
- Personalize content on our App and/or Website, including providing you reports, recommendations and feedback based on your preferences
- Optimize or improve our products, services and operations
- Detect, investigate, and prevent activities that may violate our policies or be illegal
- Perform statistical, demographic, and marketing analyses of users of the App and/or Website and their purchasing patterns
Combination of Your Personal Information
We use the information from one portion of the App and/or Website on other portions of the App and/or Website or elsewhere in our operations, or in reports and analysis, all of which are owned and operated by GHOST, and we may combine information gathered from various portions of the App and/or Website into a single customer record or analysis or report. We also use and/or combine information that we collect off-line or we collect or receive from third-party sources to enhance, expand, and check the accuracy of your customer records.
LAWFUL BASIS FOR PROCESSING YOUR PERSONAL DATA
GHOST will process personal data where it is deemed necessary for the relevant purpose. There are a number of legal basis that GHOST may use in order to process and use your personal data. These include:
- Contract – in order to enter into or perform a contract you have with GHOST e.g. to complete a product purchase and payment, registration of an account and product, and to ensure your GHOST device is working to the correct standard.
- Legitimate interest – where the processing of such data is to provide legitimate interest for the customer and GHOST
- Legal Obligation – where the processing is necessary for you to comply with the law (not including contractual obligations).
- Consent – GHOST may also process your personal data, based upon the consent provided by our customers. Your consent and preferences can be updated by accessing the ‘Unsubscribe’ link the footer of our email communications or via the Contact Preference centre, which is also accessed from our customer emails.
WHO DO WE PROVIDE YOUR INFORMATION TO?
Third-Party Agents & Service Providers
We have third-party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, logistics, shipping, fulfilment, payment processing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the App and/or Website.
As part of our GDPR compliance procedures we have communicated with our third-party partners and suppliers to check that they too adhere to GDPR standards with respect to customer data processing and Privacy Policies. GHOST will continue to monitor our third party relationships with respect to your data and its protection.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the App and/or Website; (b) protect and defend our rights or property, the App and/or Website or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the App and/or Website or the public. This includes exchanging information with other companies and organizations for fraud protection.
SECURITY AND PROTECTION OF YOUR PERSONAL DATA
We take the security and confidentiality of information we collect very seriously and have implemented physical and electronic safeguards. We exercise care in providing secure transmission of your information from your device to our servers. Personal Information collected by our App and/or Website are stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
Transaction information including payment card details is handled through our payment processor and is PCI Compliant.
We require that in our agreements with our vendors that personal information passed to third parties for the purpose of order fulfilment or transaction processing is held securely and used only to carry out the relevant activity.
The Website may contain links to other external or third-party websites. GHOST have no control over websites outside the www.ghostvapes.com domain and cannot be held responsible or liable for use of any personal information provided by any User to any such external website.
HOW LONG DO WE STORE YOUR PERSONAL DATA?
Following termination or deactivation of your account, Ghost, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at [email protected]
TRANSFER OF YOUR PERSONAL DATA OUTSIDE OF THE UK OR THE EUROPEAN ECONOMIC AREA (EEA)
You understand that your use of the Website and/or the App may involve the submission or transfer of personal information to the United States or other countries where GHOST operates its business. You consent to all such transfers of your personal information to the United States or other jurisdictions where GHOST has operations.
Some third parties to whom we may transfer your personal data may be located outside of the UK or EEA. If GHOST are required to transfer personal data in these circumstances, we will make all necessary security safeguards to ensure that your data is protected.
CHANGES TO THIS POLICY
As the Website and the App continue to develop, we may add new services and features to the Website and the App.
We will post those changes prominently and will communicate to you any changes in the policy, so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.
YOUR CHOICES ABOUT THE DATA WE COLLECT AND HOW YOU OPT-OUT?
We believe you should have choices about the collection, use and sharing of your information. Although you cannot opt-out of all data collection when you visit our sites, you can limit the collection, use and sharing of your personally identifiable information.
Collection of Personal Information
All personally identifiable information is provided on a voluntary basis. If you do not want GHOST to collect such information, you should not submit it to the Website or the App. However, not doing so will restrict your ability to order products, access some content and use some of the functionality of the Website or the App.
Emails and Other Marketing Communications
If you would like to alter the type of communications you receive from us, including opting out of promotional communications from us, you may do so at any time. To unsubscribe from any marketing related communciations please follow the ‘Unsubscribe’ link at the bottom of GHOST email communications, or you can access our Contact Preference Centre (also available within GHOST email communications) and update your preferences.
Please note that this may affect your ability to access certain products and services, and we may continue to send non-promotional communications such as order confirmations, surveys, and other information about your use of the Website and/or the App.
If you refer others to us using our email functionality, please note that they may choose not to receive any promotional emails from us in the future by following the opt-out instructions in the email invitation.
Accessing and Correcting Your Information
If you have an account with GHOST, you may review and change your information by logging into your account and editing your profile.
Please be advised that we may not be able to delete your Personal Information without also deleting your user account. You will not be permitted to examine the Personal Information of any other person or entity and may be required to provide us with Personal Information to verify your identity prior to accessing any records containing information about you.
We may not accommodate a request to change or delete Personal Information if we believe doing so would violate any law or legal requirement, or cause the information to be incorrect.
We believe in being absolutely transparent about the personal information we collect and for you to be in control of how that information is used by us. You have the following rights with respect to your data:
- to request a copy of the personal data that we hold about you
- to update or amend personal data that we have collected about you if it is inaccurate or incomplete
- to request that we erase or restrict personal data
- to object to the processing of personal data about you in respect of direct marketing purposes
- to withdraw consent for processing personal data at any time; and when we process personal data based on legitimate interest, you have the right to object to that use of your information.
To exercise any of the above rights, please contact [email protected] and mark your query for the attention of our Data Protection Team.
We will respond to data access queries as soon as possible, but always within the 30 day of the request receipt, as outlined within GDPR requirements and will work with our customers to provide a fair outcome in relation to any concern or complaint you might have about the use of your personal data. Should GHOST not provide a satisfactory outcome to your complaint of concern, you have the right to make complaint with the relevant Data Protection Authority in your country.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits customers of GHOST who are California residents to request certain information regarding its disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected]
Mail: GHOST Vapes Inc. 9242 Beverley Boulevard, Beverley Hills, CA 90210
Email: [email protected]
Please note that these are not dedicated contact points for product registration or technical support. For queries relating to these areas please refer to the contact details provided elsewhere on the Website.